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Carnival Cruise Line’s brand ambassador, John Heald, has been fielding complaints from passengers about various issues, including dress code. One passenger complained about others wearing jeans during formal nights, sparking a debate. While some argued that jeans should not be allowed in the main dining room, others believed it was not worth ruining the experience. Carnival Cruise Line has never enforced its formal fashion guidelines, leading to questions about the purpose of having them. The debate highlights the challenges of pleasing all passengers and the need for clearer expectations around dress code.